Retrieving Critical Information & E-Signatures with Docupile

Since 2003, Westside Kia has been Katy’s and the Greater Houston area’s trusted source for all things Kia. Whether you’re searching for a brand new Kia, a quality used car, or expert service for your current ride, Westside Kia has you covered. They prides itself on exceptional customer service, fostering a comfortable and transparent car-buying experience.

Prior to deploying an information management system, Westside Kia, a Houston-based Kia dealership, faced significant challenges. Be it delay in transactions completion rate due to lack of access in retrieving critical information. Or dealing with increasing customer dissatisfaction over delays in processing documents due to pending signatures. The reliance on physical documents proved increasingly tiresome as the daily volume and diversity of tasks expanded. Operational efficiency took a hit constantly due it.

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The auto dealership has traditionally relied on paper-based processes for various aspects of their operations, including sales contracts, vehicle documentation, and customer signatures. While this approach served them well initially, the manual handling of documents has become increasingly challenging. While retrieving critical information on timely basis was increasingly becoming a problem. The inconvenience of physical signatures for the customer, was also adversely affecting the business. To solely visit the store for the hassle of print, sign, scan and process was becoming a tedious task.

In response to the challenges associated with paper-based processes, the dealership explored the implementation of a Docupile’s digital document management system. Various functionalities offered by Docupile addressed the identified limitations:

With Docupile as long as she puts the RO in I have the history right away. We are on a day-to-day basis, and if I have an RO from yesterday and I have the history for that vehicle I don’t have to wait for it and with this system, it’s right there! It is hands-on! It’s a fantastic system and it works very well. I’ve been doing this 30 years and this is the best system I’ve ever had!